Refund policy

Return & Refund Policy 

Made-to-Order Products — All Sales Final

All products in our store are made to order and printed specifically for each customer once an order is placed.

For this reason, ALL SALES ARE FINAL.
We do not accept returns, exchanges, or refunds for any reason including, but not limited to:

  • Incorrect size selection

  • Color preference

  • Change of mind

  • Buyer’s remorse

  • Ordering errors made by the customer

Customers are responsible for reviewing all product descriptions, mockups, and size charts prior to purchase.

Limited Exception — Defective or Incorrect Items Only

We will only consider a replacement or refund if the item:

  • Arrives damaged

  • Contains a manufacturing or printing defect

  • Is not the item ordered

Strict Conditions:

  • Claims must be submitted within 5 days of delivery

  • Claims submitted outside this window will be automatically denied

  • Clear photographic evidence of the issue and packaging is required

  • We reserve the right to approve or deny claims at our sole discretion

Approved claims will result in either a replacement OR a refund, not both.

No Returns Required

In approved cases, customers are not required to return the item.
Any refund or replacement will only be issued after claim review and approval.

Shipping & Delivery Issues

  • We are not responsible for carrier delays, customs delays, or international transit issues

  • Packages marked as “Delivered” by the carrier are considered successfully delivered

  • We are not responsible for lost, stolen, or misdelivered packages once delivery is confirmed

  • Orders shipped to an incorrect address provided by the customer are not eligible for refund or replacement

Customs, Duties & Taxes

Customers are responsible for any customs fees, import duties, or taxes imposed by their country.
Refusal to pay customs fees does not qualify for a refund.

Cancellations & Order Changes

Orders cannot be canceled, modified, or updated once production has begun.

Sale & Promotional Items

All sale, discounted, or promotional items are final sale and non-refundable.

Payment Disputes & Chargebacks

Filing a chargeback or payment dispute without contacting us first may result in:

  • Immediate claim denial

  • Loss of eligibility for refunds or replacements

  • Restriction from future purchases

Legal Compliance Notice

Nothing in this policy affects statutory rights that cannot be excluded under applicable consumer protection laws in the customer’s country of residence.

Contact Information

If your order qualifies under the limited exception above, contact us at:
forcoolkids.faq@yahoo.com
Please include your order number and supporting photos.